BitRaider is no longer used. Do NOT install the new installer and game builds ontop of a current BitRaider install.
It will fail. Install to a seperate location f.ex the default path .
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z
¶ A
Account Upgrades, Server Transfer
¶ B
¶ C
¶ D
D3DX9_30.dll - D3DX9_35.dll not found
D3DX9_43.dll not found
Dependencies, extract
DirectX, Error: -9
DirectX Installer
Dynamic Link Library¶ E
Entry Point Not Found
Error: -9, DirectX
Error_ConnectErrorRPC - shown server select screen
Error on server select screen - Error_ConnectErrorRPC
Error 1327, PhysX, invalid drive
Extract, dependencies¶ F
¶ G
Game File Corruption
Game Not Starting
Graphics, white fog, ghostly layer
Graphics, see-through / semi-transparent¶ H
¶ I
Installer, DirectX
Installer, patcher, launcher
Installer, PotBS
Installer, Visual C++
Invalid drive, PhysX, error 1327¶ J
¶ K
¶ L
Launcher, Log file
Launcher, patcher, installer
Log file, Launcher
Log file, PotBS¶ M
¶ N
Not Found, Entry Point
Not Starting, Game
Nvidia PhysX¶ O
¶ P
Patcher, launcher, installer
PhysX, invalid drive, error 1327
PhysX, Nvidia
PotBS Installer
PotBS Log file¶ Q
¶ R
RPC Error on server screen: Error_ConnectErrorRPC
¶ S
See-through / semi-transparent graphics
Server Transfer, account upgrades
Setup Failed, Visual C++
showMessageBox¶ T
Transfer, Server, account upgrades
¶ U
Upgrades account, Server Transfer
¶ V
Visual C++ Installer
Visual C++, Setup Failed¶ W
Warning: Game File Corruption
White fog, ghostly layer, graphics¶ X
¶ Y
¶ Z
¶ Installation
¶ PotBS Installer / Patcher / Launcher
Please see below if you have issues with Dependencies.
¶ Manual download
If you get stuck during installation and up not being able to download via the launcher you can download game files manually here
¶ Dependencies
.Net Framework - required by the installer/launcher
Visual C++ - required by the game
DirectX - required by the game
Nvidia PhysX - requiured by the game
¶ Extract dependencies
Dependencies are installed by the installer but you can extract the installation files yourself - if you run into some kind of installation error, this may be solved by running the failing dependency installation by itself.
Unzip and run extract_potbs_dependencies.zip
The .bat(batch-file) will download and extract the installer files
run
\Visual C++ Redistributable for Visual Studio 2015-2019\VC_redist.x86.exe- to install Visual C++run
dxwebsetup.exeto install DirectXrun
nvphysx.msito install Nvidia PhysX version 9.13.0604.
The install may seem to hang for 5-15 minutes. Windows Update may be triggered to download and install updates in the background. (Dependencies/prerequisites needed for the game installer/game).
Most of the times on Windows 8.
Have been observed on Windows 10.
¶ Visual C++
Visual C++ Redistributable for Visual Studio 2015-2019 version 14.24.28127.4 or higher is required.
¶ Visual C++ Installer
Stand-alone installer
Microsoft Visual C++ 2015-2019 redistributable x64 14.24.28127.4
Microsoft Visual C++ 2015-2019 redistributable x86 latest ( as per 2021-06-06 : 14.29.300037.0)
¶ Visual C++ Setup Failed 0x80070666
Visual C++ 2015 Redistributable Setup Failed 0x80070666 (x64 & x86)Error 0x80070666: Cannot install a product when a newer version is installed.
- Uninstall the currently installed version of "Visual C++ Redistributable for Visual Studio 2015-2019" (NOTE: "2015-2019") via Start Menu > Settings > Apps
- Run Microsoft Fix It / Troubleshooter for "Fixing problems that block programs from being installed or removed".
- Rerun PotBS Installer (or run the stand-alone installer for the latest Redistributable package first)
¶ DirectX
¶ DirectX Installer
Stand-alone installer DirectX 9.0 6.0.2600.0 dxwebsetup.zip
¶ DirectX mandatory prerequisite was not correctly installed
"Microsoft Windows DirectX mandatory prerequisite was not correctly installed. mandatory prerequisite was not correctly installed."Just click OK and continue.
As long as DirectX installed(which ran just before this popup comes up) did not return any error - just click Ok and continue.
This 'issue' is due to how the DirectX installer return a code for install finished and how the backend software the PotBs installer runs on, understand the returned code.
¶ d3dx9_43.dll not found
Game version: 2.17.x.x
The code execution cannot proceed because d3dx9_43.dll was not found. Reinstalling the program may fix this problem.
A newer version of DirectX may be present. DirectX is then registered as installed.
The newer version does not include d3dx9_43.dll which it shouldPlease install / reinstall DirectX
¶ d3dx9_30.dll - d3dx9_35.dll not found
Game version: 2.15.x.x
The code execution cannot proceed because d3dx9_30.dll was not found. Reinstalling the program may fix this problem.
The code execution cannot proceed because d3dx9_35.dll was not found. Reinstalling the program may fix this problem.
You are trying to run an old build of the game. You cannot update from 2.15.x > 2.17.x
A new fresh install is needed.
Get the new installer and launcher here
¶ Error: -9
(INTERNAL) Setup detected an internal error. There are only two situations known to cause this error message:
Dsetup.dll could not load theDsetup32.dllandDsetup16.dllfiles.
Setup attempted to call a unicode version of Setup Advanced Programming Interfaces (APIs), which are not implemented.
If you receive this error message, rename theDsetup16.dllandDsetup32.dllfiles. To do so, follow these steps:
- Click Start, point to Find, and then click Files Or Folders.
- Type the following line in the Named box, and then click Find Now:
dsetup16.dll
- Click the file, and then click Rename on the File menu.
- Change the name to a .dxx extension. The file name should read as follows:
Dsetup16.dxx
- Repeat steps 2-4 for the
Dsetup32.dllfile.- Reinstall DirectX.
Thanks to Catalina Garrido
¶ Nvidia PhysX
¶ Nvidia PhysX Installer
Stand-alone installer nvphysx.msi
Nvidia PhysX is required - even if you use AMD or Intel Graphics instead of Nvidia Graphics
PhysX is installed by the PotBS Installer
PhysX can be downloaded here Nvidia PhysX (Redirect)
NOTE: This is version 9.13.0604(2013.07.18) of the PhysX Legacy System Software.
However versions 9.12.0613(2012.07.02) and 9.12.1031(2012.11.26) also works.Users of RU systems/language may need to use this nvphysx.msi
What is PhysX, why do I need it?
NVIDIA® PhysX® is a powerful physics engine enabling real-time physics. It's all about how objects in your game move, interact, and react to the environment around them. Without physics in many of today's games, objects just don't seem to act the way you'd want or expect them to in real life.
¶ Error 1327 - Invalid drive [x]:
Your computer/Windows is directing the PhysX installer to install on some non-existing drive other than your system-drive.
[x] can be any letter.Workaround (A):
- Press Windows-key +R on your keyboard.
- Input:
subst G: %TEMP%- Press enter.
- (The above command applies if the error says "Invalid drive G:". Replace G with the drive letter stated in the error).
- Run the install again.
- Press Windows-key +R on your keyboard.
- Input:
subst G: /d- Press enter.
- (The above command applies if the error says "Invalid drive G:". Replace G with the drive letter stated in the error).
Workaround(B):
- Open Disk Management
- either by right-cliking Windows Start-button and selecting Disk Management
- or by pressing Windows-key on keyboard + R, then enter diskmgmt.msc
- Right-click the drive and then click Change Drive Letter and Paths.
- Click Change, and change it to the original drive letter. (probably C) Click OK, and then click Close.
Note:
There might be a drive defined under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders in registry - do not play around with that if you do not know what it is.
¶ Game File Corruption
¶ Locating the corrupt file:
Follow the steps in this guide first.
In the PotBS logfile some of the last entries will includeERROR PigandUnable to read.You may find which file it is releated to in the list below. All you need to do is delete/remove the indicated file and run PotBS launcher/patcher - a new and fresh file should then be downloaded.
If it is not in the list below, then copy the line(s) from the log file and post in PotBS-Discord#bugs-tech-help with a short description while tagging @KasparK and @Wallace - They will search out the culprit file and let you know.
An example of what you look for in the log file would be:
DAY MONTH XX HH:MM:SS YEAR ERROR Pig: Unable to read data\World\Rooms\textures\OS_LM_DY_Venezualan_Grass.dds from pig fileNew search tool, this include alot more asset locations and offer download link from the game CDN.
PIGGS File-SearcherList(work in progress) of which file in the piggs-folder contain which in-game locations:
¶ Game Launch issues
¶ Entry Point Not Found
Entry Point Not Founderror message shown upon launch with details of 'some rather long procedure point parameter' could not be located in the dynamic link libraryUnzip x-move-various-game-files.bat in the game installation folder and double-click it.
It will create a folder named xdelete, move a bunch of game files in that folder and then run pirateslauncher which will redownload fresh files.
¶ Game not starting
No error messages shown or "Error in showMessageBox" shown.
PotBS.exe is running in Task Manager.Go to the game installation folder. (Right-click the shortcut on your desktop and select "Open file location").
Remove the following folders:
datacacheThen run PiratesLauncher.exe
¶ Error_ConnectErrorRPC
Shown on server select screen.Go to the game installation folder. (Right-click the shortcut on your desktop and select "Open file location").
Remove the following files:
pirates.inipirates_product.iniRPCs.dllThen run PiratesLauncher.exe
¶ Log files
¶ Log file, PotBS
Found in /Documents/Pirates of the Burning Sea/log of your Windows user/profile folder
If your Windows user/profile name is "Player" then you can find the log in:
C:\Users\Player\Documents\Pirates of the Burning Sea\logThe file is named
PotBS_xxxxx.txtwhere xxxxx is a number, the higher number, the newer the log.
¶ Log file, Launcher
Found in
C:\Program Files (x86)\Vision Online Games\Pirates of the Burning Sea\Logs
if you installed the game to the default installation path.The file is named
logs-YYYYMMDD.txtwhere YYYYMMDD is the date (Year, Month and Day).
¶ Graphics
¶ White fog / ghostly layer
This only affects full screen mode
- Open Options (Press ESC)
- Select
Preferences- In the
Videotab scroll down toUse desktop Gamma- enable it and click
ApplyThe fog should go away right away - if not, log out, shut down and restart the game.
¶ Experience see-through / semi-transparent graphics.
Install the newest driver for your graphics card(GPU). Uninstalling and making a clean install can solve issues aswell.
AMD: Changing 'Anti Aliasing Method' from 'adaptive multi-sampling' to 'multi-sampling' can fix it.
- Go to the 'Gaming' tab in Catalyst Control Center and choose the '3D Application Settings' sub-tab.
- Check 'Use application settings' for the Anisotropic filtering (or uncheck, apply, recheck and reapply.
¶ Out-of-Memory
¶ Several adjustment are available.
Here is a pure ingame settings way.
Here is a guide to make a seperate game folder in which you can test out the various options of adjusted game-client and game ini-files OOM-fix.Q: Why was this not released as a patch?
- One adjustment might fix it for you but then introduces an issue for other.
- The one adjustment which works for you, does nothing for others.
¶ Account Upgrades
¶ Server Transfer
Once purchased you need to right-click and use the item and send a mail to Pirates@VisionOnlineGames.com - include Account Username and the name of the character migrating to another server